Windows Service Desk Consultant

Job Description

• OEM certifications (Dell, Compaq, HP, etc.), other certifications and/or training/A+ Certification Provides Deskside support including software, hardware and networking support for desktops, laptops and servers Performs installs, moves, adds and changes as required
• Ability to resolve very basic/non/complex problems as required, troubleshooting capability and repair ability
• Manage End User equipment stocks when required
• Local support to Server equipment that cannot perform remotely (Example: Tape handling etc.)
• Local support to Network equipment that cannot perform remotely (Example: Network switch reset etc.)Provide VIP Support when required
• Support of simple activities and tasks, for example pack and unpack of PCs Support project work to develop technical solutions (for example rollout), reporting and present progress of project work (effort, status, meetings etc.) to project leads
• Perform install and configuration activities and tasks of system components and complex networks
• Perform analysis and solutions of incidents in day by day business
• Support Clients in second level support and day by day business
• Ability to test PC, servers and associated peripherals and/or document processor products
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow/up on problems or escalation.
• Provides call taking and site specific support (DTS and Legacy)
• Maintains a high degree of professionalism in actions, demeanor and dress